Questions about Maicass

A1: We are located in Foshan and 2 hours away from Guangzhou Airport, we can pick you up at airport or your hotel.

A2: We totally have 95 workers right now and this number will be increasing every year.

A3: Sure we have a 500sqm showroom near our factory and welcome for visiting by appointment.

A4: Yes it’s available and welcome.

A5: Right now our main market is Europe, North America, Dubai and Oceania.

A6: Of course, please note above countries are main market only, not mean we only work with.

A7: Currently we attend CIFF Guangzhou and Shanghai, no overseas fairs at this moment.

Questions about Products

A1: Yes we currently produce metal furnitures in iron, stainless steel and aluminum.

A2: You are ok to find solid wood manufacturer by yourself, or we can also help to source for you and offer full package service, you know we have large supplying channels.

A3: Yes the sizes for most products can be customized and all materials and colors can be optional.

A4: Yes you just need to send us your pictures or drawings and we will evaluate if we can help.

A5: You can also visit our Alibaba shop or choose products from our catalog.

A6: Normally our products are made by order and no stocks..

Questions about Orders

A1: Yes we can make a sample for your testing, but you need to pay sample fee and undertake the delivery costs either by sea or air.

A2: Normally we will charge 3 times of product price as sample fee, we will deduct the additional costs(2 times of price) from your formal order if sample approved.

A3: It depends on different situations, we will analyze why you want to change and decide if charge again or not.

A4: Normally 7-10days for sample and 30-45days for order, depends on what you ordered and the quantity.

A5: You can use bank transfer for sending money to our official company account, We will charge 30-50% of total order amount as deposit, the balance can be paid before loading or against copy of B/L.

A6: We will send you photos or videos while products are in productions, and photos for packing and loading as well. Also we will update you every week for production status.

A7: We can offer EX-W, FOB, CIF and door to door services. If you are first time buying from China and we suggest you to use our door to door shipping services, that means you no need to do anything but just waiting at home for your furnitures, we handle everything.

A8: Yes of course and welcome.

A9: If you’ve received your order and the quality is not up to your expectations please take a photo or record a video showing any faults or damage and send it through with a description via our contact us form within 14 days. Once this has been received on our end we will be back in contact to offer replacements or returns. We are unable to issue a refund for any damaged items that are outside of the 14 day return policy.

Questions about Shipping

A1: We have long term shipping agent partners and can help you to handle shipping, we can either ship to your seaport or directly to your home.

A2: We suggest you to use our door to door shipping services if you are not familiar with importing, we will handle everything for you until deliver the goods to your appointed address, all you need to do is just waiting at home.

A3: The shipping cost is fluctuated and normally the valid date for ship company’s quote is 15days only, therefore we suggest you to pay the shipping cost together with the balance of order, because that time we can get the accurate shipping quote from ship company.

A4: It depends on what business term you are working with us, because some terms no need to send you documents. But if we need, it will be after you paid the balance of order.

A5: We can offer EX-W, FOB, CIF and door to door services.

A6: We will update you the status for the ship and container, or you can also track it on the official site of the ship company.

A7: We will use suitable packing way for your goods. Regular items we will use strong paper boxes and for some fragile items like marble or glasses, we will consider to make a wood frame or wooden boxes as an extra protection. Besides that, all products will be wrapped by bubble film before we put them into boxes.

the goods from container, at the same time please remind them to be carefully carry and move the furnitures, to avoid any unexpected damages during unloadings. Then you have to find out a place which enough for you to stock the boxes from containers.

A9. It depends on your country and seaport. Normally it will take 15-20days to Oceania, 20-30days to Europe and America and Middle East, 30-40days to Africa and South America.